Incognito advises on the benefits of outsourcing in the analytical laboratory. What could an external partnership mean for your laboratory?
If you don't have the correct equipment to provide the information for your client, it is a reasonably straightforward decision to work with external partners, either within your organization but geographically remote, or outside. The next step is to identify the partner to work with, which can be fraught, and will usually involve your outsourcing or procurement department, recommendations from colleagues, a call to your usual outsourced provider, or, worst of all, a google search.I've been in this position many times: I know what information I need, and I know how to get it, I just need someone with the correct equipment. I keep coming across the situation more and more frequently as companies look to assess their internal costs and transform their analytical laboratories into outsourcing coordination departments. Here I always apply the "plumber" rule — if you know someone who has had similar work done by an outsource provider and was happy with it, then that is as good a test as any. I've learnt over the years that there are many laboratories and consultants who have great websites, great literature, and great sales (business development) folks but whose scientific expertise does not live up to expectations. Surprising? Don't tell me you never had a bad outsourcing experience or don't know someone who has?
In the present case, where you have the knowledge but not the equipment inhouse, it can be more straightforward. You know what you want and can, to some extent, work with the external provider to ensure the data they will be sending you is fitforpurpose. You can then take this data and turn it into information for your client.
However, what about when you don't know what is required to generate the data or information required by your client? Perhaps the best lead you have is an application note or journal article. In a case like this you need to be very diligent in finding a partner who has the knowledge, skills, and equipment to generate data which is fit-forpurpose. Here I apply the following logic — if this is the first time through for the partner laboratory, then you need to find a different partner laboratory. If the partner laboratory asks you for a method, this suggests that they haven't performed that type of analysis previously, and therefore may not be so "expert". Choose a partner who you are confident will provide you with information rather than data — it's worth repeating this point because inference in analytical science is often as important as the absolute nature of the data. The fact that an impurity exists in the sample but that it's insignificant in toxicological terms or in terms of the synthetic route, for example, is worth knowing.
I have always found that the larger contract organizations are excellent for larger (higher throughput) bodies of work, but if you need more specialist work done, then don't be afraid to go small. In my experience, and for many different reasons, the economies of scale don't always wind up with the finest minds working with the finest equipment in the largest organizations. There are many good people working with smaller outsourcing organizations, and over many years I've built up a little black book of folks who I know will deliver certain types of analysis in the very best fashion.
The general concept of outsourcing your outsourcing can work well and save you a lot of time. There are a couple of good services of this type who simply know who to go to for certain types of analysis — a kind of Yellow Pages but with a really experienced editor! I called them a couple of weeks ago and asked who was the best flavour analysis house in the country. They put me in touch with someone right away — and I have to say if there is a better flavour analysis service available I would be surprised! The provider had already completed a very thorough audit of the laboratory which meant I only had to produce a very short audit verification document.