October 31st 2006
Software traditionally used to control and process data in analytical instruments is now being expanded to include functions such as automated system monitoring with maintenance feedback alerts and interactive diagnostic routines that enable users to quickly track and resolve the source of many system problems. As a back up to these functions, a second layer of expert support is being made available by some instrument vendors to address more complex servicing issues. For larger or more elaborate instrument installations, monitoring and diagnostic software functions can be integrated with remote servicing expertise in a networked configuration to provide continuous proactive instrument maintenance. The benefits of these innovations include lower and more predictable operating costs, reduced system downtime, and more efficient utilization of the instrument user's time.